Zebiva respects your privacy. This policy explains what information we collect when you use our website and place an order, and how we use it.

Information we collect

• Order details: your name, phone number, city, delivery address, and the products you ordered.
• Optional details: your email address, if you give it, so we can send order updates.
• Basic technical data: information such as browser type, which Blogger and Google services collect automatically when you visit any website.

We do not collect card or bank details, because all payments are Cash on Delivery.

How we use your information

• To confirm, prepare and deliver your order.
• To contact you about your order by phone, WhatsApp or email.
• To show you your order status in Track Order.
• To handle returns, complaints and support requests.
• To keep records and prevent fake or repeated fraudulent orders.

Who we share it with

We share only what is needed to fulfil your order: your name, phone number and address go to our dispatch partner and the courier company so that they can deliver the parcel. We do not sell your personal information or give it to advertisers.

Where your data is stored

Order records are kept in secure Google services (Google Sheets and Gmail) with restricted access. Your shopping cart is saved only in your own browser so it is still there when you return.

How long we keep it

We keep order records for as long as needed for delivery, returns, accounting and dispute handling, and then delete or anonymise them.

Your choices

You can ask us to correct or delete your personal information, subject to records we must keep for an active order. Message us on WhatsApp.

Third-party links

Courier tracking pages are run by the courier companies and have their own privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.